Star Game Privacy Policy

1. Introduction

Star Game ("we", "us", "our", "Platform") is committed to protecting the personal information of all players who use our online casino, sports betting, and gaming services. This Privacy Policy sets out the types of data we collect, the reasons we collect it, how it is stored and protected, and the choices you have over how your information is used.

This policy applies to all users of the Star Game platform, accessible at stargame.onl, as well as the Star Game mobile app available for Android. It covers every interaction you have with us — from creating an account to depositing PKR, placing a bet on PSL cricket, spinning a slot, or contacting our support team.

By using the Platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your data as described. If you disagree with any part of this policy, please discontinue use of the Platform. Questions can be directed to our support team at any time via live chat.

2. Data We Collect

The personal data we collect depends on how you interact with Star Game. Below is a breakdown of the main categories:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless you voluntarily provide it in a support context and it is directly relevant to your query.

3. How We Collect Your Data

Star Game collects your personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting support.
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies each time you visit or use the Platform.
• Payment providers: Limited transactional data received from JazzCash, Easypaisa, Raast, your bank, or card processor to confirm deposit and withdrawal status.
• Identity verification partners: Confirmation data returned from third-party KYC providers when we verify your CNIC or other identification documents.
• Fraud prevention systems: Risk signals from automated monitoring tools that analyse betting patterns and payment behaviour to identify potentially fraudulent activity.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

4.1 Providing and Managing the Service

Your identity and contact data are used to create and manage your account, process PKR deposits and withdrawals, verify your eligibility to play, and deliver the gaming services you have signed up for. Without this data, we cannot operate your account.

4.2 Identity Verification and Fraud Prevention

We are required to verify the identity of players — particularly at the point of withdrawal or when suspicious activity is detected. This involves checking the information you provide against third-party databases and, where necessary, reviewing documents such as your CNIC. This process protects both you and the platform from fraud and unauthorised account access.

4.3 Responsible Gaming

Gaming data including your bet history, session duration, deposit frequency, and win/loss patterns may be used by our responsible gaming systems to identify players who may be exhibiting signs of problematic gambling behaviour. Where such patterns are detected, our team may reach out to offer support tools such as deposit limits or cooling-off periods. This use of data is in your direct interest and forms part of our commitment to player welfare. You can read more on the Responsible Gaming page.

4.4 Customer Support

When you contact us via live chat or email, we use the information you provide — along with relevant account and transaction data — to investigate and resolve your query. Support communications may be recorded and retained for quality assurance purposes.

4.5 Platform Improvement

Aggregated and anonymised usage data helps us understand which features players use most, how the platform performs across different devices including Android phones popular in Pakistan, and where we can make improvements to the user experience.

4.6 Marketing Communications

Where you have opted in to receive marketing, we use your contact data to send you information about bonuses, PSL betting markets, new slot releases, VIP promotions, and other relevant offers. You can opt out at any time. See Section 12 for full details.

5. Sharing Your Data

Star Game does not sell your personal data. We may share limited data with the following categories of third parties, strictly for operational purposes:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processing networks receive only the transaction data they require to process your deposit or withdrawal.
• Identity verification providers: Third-party KYC services receive the identity documents you submit so they can confirm authenticity. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Fraud prevention services: Anonymised or pseudonymised behavioural data may be shared with fraud detection partners to identify and block suspicious activity across the platform.
• Game software providers: Your player ID (not your personal details) is passed to game software providers to load games and record round outcomes. Providers do not receive your name, CNIC, or financial details.
• Legal and regulatory authorities: We may be required to disclose certain data in response to a lawful request from a court, law enforcement body, or other authority. We will only share the minimum data required to comply.

All third parties with whom we share data are required to maintain adequate data security standards and to use your information only for the specific purpose for which it was shared.

6. Payment Data Security

Financial data is among the most sensitive information we handle. When you deposit PKR via JazzCash, Easypaisa, Raast, bank transfer, or card, the transaction is routed through a secure payment gateway that uses end-to-end encryption.

Star Game does not store:

• Full debit or credit card numbers
• Card CVV or expiry dates beyond the point of transaction
• JazzCash or Easypaisa PINs or OTP codes
• Raast transfer PINs or authentication tokens

What we do retain is a transaction record — the amount, date, method, and status of each deposit or withdrawal — for account management, dispute resolution, and fraud monitoring. This record does not contain enough information for a third party to initiate a transaction on your behalf.

7. Cookies & Tracking Technologies

Star Game uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference, and ensure the cashier works correctly. You cannot opt out of essential cookies without disabling the Platform entirely.
• Performance cookies: Collect anonymised data about how players navigate the Platform — which games are opened most, where users drop off, and how fast pages load. This data helps us improve the experience for all players.
• Functional cookies: Remember your preferences such as default deposit method or last game played so you don't have to re-select them each visit.
• Analytics cookies: Used to understand aggregate usage patterns. Data collected via analytics cookies is not linked to your personal identity.

7.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block third-party cookies while accepting first-party cookies. Note that blocking essential cookies will affect core platform functionality including login and the cashier. Instructions for managing cookies vary by browser — check your browser's help documentation for guidance.

The Star Game mobile app uses equivalent device-level identifiers rather than browser cookies. You can reset your advertising ID through your Android device settings, though this will not affect essential app functionality.

8. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required for the purposes described in this policy. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Gaming history: Bet and game records are retained for a minimum of 3 years.
• Support communications: Live chat and email records are retained for up to 2 years for quality assurance and dispute resolution.
• Marketing preferences: Retained until you update or withdraw your consent.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

9. Security Measures

Star Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Passwords are stored in hashed form using a one-way cryptographic algorithm. Star Game staff cannot see your actual password.
• Access to personal data within our systems is restricted to staff members who have a legitimate operational need to access it.
• Our servers and infrastructure are protected by firewalls, intrusion detection systems, and regular security audits.
• Two-factor authentication is available for your account and strongly recommended, especially if you are a high-volume player or VIP member.

10. Your Rights Over Your Data

As a user of Star Game, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable period, typically within 30 days.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update most basic information directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will act on this request where we are not legally required to retain the data. Note that deletion of your data will require closure of your account.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to object to marketing: You can opt out of marketing communications at any time without affecting your ability to use the Platform. See Section 12.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format so you can transfer it if required.

To exercise any of these rights, contact our support team via live chat or email. Requests related to data access, correction, or deletion will be handled by our team and confirmed within 30 days. For complex requests, we may require up to 60 days and will notify you if that extension is needed.

11. Minors

Star Game is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data through our Platform, please contact our support team immediately. We will investigate and, if confirmed, close the account and securely delete the associated data.

We strongly recommend that parents and guardians install parental control software on shared devices to prevent minors from accessing online gaming platforms.

12. Marketing Communications

If you opted in to receive marketing during registration or subsequently through your account settings, Star Game may contact you with information about:

• Welcome and reload bonus offers
• PSL and cricket betting markets and promotions
• New slot game releases and tournaments
• VIP tier upgrades and exclusive member rewards
• Platform updates and new feature announcements

Marketing communications may be sent via email or SMS to the contact details on your account. We will never send marketing via WhatsApp or third-party messaging platforms without your explicit consent for that specific channel.

You can opt out of all marketing at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your notification preferences in your account settings
• Contacting our support team via live chat and requesting removal from our marketing list

Opting out of marketing will not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts — these are essential to the operation of your account and cannot be disabled.

13. Changes to This Policy

Star Game may update this Privacy Policy from time to time to reflect changes to our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered players by email at least 7 days before the new policy takes effect.

The "Last updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this page periodically. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Star Game handles your personal data, you can reach us through the following channels:

• Live Chat: Available 24/7 on the Platform — the fastest way to reach our team for any privacy-related query.
• Email: [email protected] (plain text display only — not a clickable link)
• FAQ: Common questions are answered at stargame.onl/faq

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For straightforward requests — such as updating your contact details or opting out of marketing — our live chat team can often action these immediately during the conversation.