Star Game Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") apply to your use of the Star Game platform, accessible at stargame.onl ("Platform", "we", "us", "Star Game"). They cover all services provided through the Platform including casino games, slots, live casino, sports betting, the mobile app, VIP programme, and any promotions or bonuses offered to registered players.

These Terms should be read alongside our Privacy Policy and Responsible Gaming page, both of which form part of the overall agreement between you and Star Game when you use the Platform. In the event of any conflict between these documents, these Terms take precedence.

Star Game is intended exclusively for adults aged 18 and over. The Platform is directed at players in Pakistan and all financial transactions are processed in Pakistani Rupees (PKR). References to payment methods throughout these Terms include JazzCash, Easypaisa, Raast, bank transfer, credit and debit cards, and other supported mobile wallets.

2. Eligibility & Registration

To register and use Star Game you must meet all of the following criteria:

• Be at least 18 years of age at the time of registration.
• Be accessing the Platform from a jurisdiction where online gaming is permitted for your personal use.
• Not be a current employee, contractor, or immediate family member of a Star Game employee.
• Not be self-excluded from Star Game or from online gaming generally.
• Provide accurate, complete, and truthful information during registration.

Star Game reserves the right to verify your age and identity at any point. This may involve requesting identification documents such as a CNIC, passport, or other government-issued ID. Failure to provide satisfactory verification within a reasonable timeframe may result in suspension or closure of your account and withholding of pending withdrawals until the process is complete.

3. Account Rules

3.1 One Account Policy

Each player is permitted to hold one account only on Star Game. This applies per person, per household address, per shared IP address, and per payment method. Creating multiple accounts — whether to claim multiple welcome bonuses or for any other purpose — is strictly prohibited. All duplicate accounts will be closed, and any balances or winnings associated with them may be forfeited at our discretion.

3.2 Account Information

You are responsible for ensuring that the information on your account remains accurate and up to date. If any details change — including your phone number, payment method, or address — you must update your account accordingly. Star Game cannot be held liable for failed transactions or communications that result from outdated account information.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials including your password and PIN. Star Game staff will never ask for your full password via any channel including live chat, email, or phone. If you suspect your account has been accessed by someone else, contact support immediately and change your password. Star Game accepts no liability for losses resulting from unauthorised access where you have failed to keep your credentials secure.

3.4 Inactive Accounts

An account is considered inactive if there has been no login activity for a continuous period of 12 months. Star Game reserves the right to apply an inactivity fee of PKR 200 per month to dormant accounts after this period, deducted from any remaining balance. You will be notified by email before any fee is applied. If the account balance reaches zero, the account may be closed. You may reactivate your account at any time by logging in.

4. Deposits & Payments

Star Game accepts deposits exclusively in Pakistani Rupees (PKR). The following payment methods are currently supported:

• JazzCash — mobile wallet and bank account transfers
• Easypaisa — mobile account and over-the-counter
• Raast — instant bank-to-bank transfers
• Bank Transfer — direct transfers from any Pakistani bank
• Debit / Credit Cards — Visa and Mastercard issued by Pakistani banks
• Mobile Wallets — other supported wallets as listed on the cashier page

The minimum deposit is PKR 100. There is no maximum deposit limit for standard accounts, though higher-tier VIP deposits may be processed under separate arrangements confirmed with your dedicated manager.

Deposits are credited to your Star Game account in real time for JazzCash and Easypaisa. Bank transfers and card deposits may take up to 30 minutes depending on your bank's processing times. Star Game does not charge any deposit fees, though your payment provider may apply their own charges.

All deposits must come from a payment method registered in your own name. Third-party deposits are not permitted. If we detect a deposit originating from a payment method not belonging to the account holder, the transaction may be reversed and the account suspended pending investigation.

5. Withdrawals

Withdrawals are processed back to the same payment method used for the most recent deposit wherever technically possible. If the original method cannot be used for a withdrawal, our support team will assist in arranging an alternative. The minimum withdrawal amount is PKR 500.

5.1 Processing Times by VIP Tier

Withdrawal processing times depend on your current VIP tier:

• Bronze (standard): 24–48 hours
• Silver: 12–24 hours
• Gold: Same day (within business hours)
• Platinum: Within 4 hours
• Diamond: Instant, 24/7, no upper limit

These timeframes refer to Star Game's internal processing. Once approved, the time for funds to appear in your JazzCash, Easypaisa, or bank account depends on the receiving institution and is outside our control.

5.2 Withdrawal Verification

Before approving a withdrawal — particularly for first-time withdrawals or amounts above PKR 50,000 — Star Game may request verification documents. This is a standard procedure to protect against fraud and to confirm that funds are being returned to the rightful account owner. Documents typically requested include a copy of your CNIC and a screenshot confirming ownership of the receiving payment account.

6. Bonuses & Promotions

Star Game offers a range of bonuses and promotions to both new and existing players. These may include welcome bonuses, deposit match offers, free spins, reload bonuses, cashback, and VIP rewards. Each promotion is subject to its own specific terms, which will be clearly displayed at the time the offer is presented.

6.1 General Bonus Conditions

• Bonus funds are separate from real money funds. Wagering requirements must be met before bonus-derived winnings can be withdrawn.
• Wagering requirements vary by promotion and will be stated clearly in the offer details. VIP cashback carries a 1x wagering requirement.
• Only one welcome bonus may be claimed per player. Registering multiple accounts to claim multiple bonuses constitutes fraud and will result in account closure.
• Star Game reserves the right to cancel a bonus — and any winnings derived from it — if we have reasonable grounds to believe the promotion has been abused or claimed in bad faith.
• Bonuses cannot be transferred between accounts, sold, or exchanged for cash directly without meeting the applicable wagering conditions.
• Not all games contribute equally toward meeting wagering requirements. The contribution rate for each game type will be stated in the promotion terms. Typically, slots contribute 100%, live casino games contribute at a reduced rate, and sports bets may contribute at a separate rate depending on the offer.

6.2 VIP Cashback

Weekly cashback for VIP members is calculated on net losses over the previous Monday-to-Sunday period and credited every Monday morning. The cashback percentage increases with each VIP tier. Cashback is credited with a 1x wagering requirement — one qualifying bet of the full cashback amount and it becomes withdrawable. No manual claiming is required; cashback is applied automatically to eligible accounts.

7. Sports Betting

The Star Game sportsbook covers cricket (including Pakistan Super League, T20 internationals, Asia Cup, and ICC tournaments), football, tennis, basketball, and esports including VALORANT and CS2. All sports bets are governed by the following general rules.

• Bet acceptance: A bet is only confirmed once you have received a confirmation notification. Bets placed but not confirmed due to technical error are void and stakes are returned.
• Odds changes: Star Game reserves the right to adjust odds at any time before a bet is confirmed. In-play odds are subject to rapid movement; the odds displayed at the moment of confirmation are the odds that apply to your bet.
• Voided events: If a match or event is cancelled, postponed, or abandoned before the minimum play time required by our rules, bets will be voided and stakes returned. Specific rules for each sport are available on the Sports page.
• Maximum winnings: Single-bet maximum payouts and accumulator limits apply and are listed in the sportsbook terms. These limits are per event, per day, per account.
• Errors and system faults: In the event of an obvious pricing error — for example, odds significantly out of line with the market — Star Game reserves the right to void the affected bets and return stakes. This decision is made at our sole discretion.
• PSL and T20 betting: Markets for Pakistan Super League and T20 international matches are subject to the same general rules. Player prop markets and match specials are offered on availability and may be withdrawn at any time before the event starts.

8. Casino Games

All casino games available on Star Game — including slots, live casino tables, table games, and virtual sports — use certified Random Number Generator (RNG) technology or live dealer operations governed by the software provider's own rules. The house edge for each game is built into the game's design by the provider and is not modified by Star Game.

Malfunction voids all pays and play. In the event of a game error, software fault, or communication failure during a game round, the affected round will be voided and any wager returned to your account. Star Game is not liable for losses resulting from game malfunctions that are attributable to the software provider's systems.

Maximum bet limits may apply on certain games, particularly when bonus funds are active. Exceeding the maximum bet limit while bonus funds are in play may result in the bonus being voided. Check the specific promotion terms before placing large bets on bonus balances.

9. Prohibited Conduct

The following activities are strictly prohibited on Star Game and will result in account suspension, forfeiture of balances, and may be referred to relevant authorities:

• Using automated software, bots, scripts, or any third-party tool to place bets or interact with the Platform on your behalf.
• Colluding with other players to manipulate game outcomes or exploit bonus structures.
• Engaging in any form of match-fixing, spot-fixing, or insider betting in relation to any sporting event.
• Depositing funds obtained through illegal means, money laundering, or fraudulent payment methods.
• Providing false information during registration or identity verification.
• Exploiting software bugs, glitches, or unintended game behaviour for financial gain. Any winnings obtained through exploitation of a platform error are not considered legitimate and will be removed.
• Creating multiple accounts, regardless of the stated reason.
• Allowing another person to access or operate your account on your behalf.

10. Responsible Gaming

Star Game is committed to providing a safe gaming environment for adults. Gaming should remain entertainment. If it stops being enjoyable or begins to affect your finances, relationships, or mental wellbeing, it is important to take action. The following tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately when reduced and cannot be increased for a 24-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a set period of time.
• Cooling-Off Period: Take a break of between 24 hours and 6 weeks. During this period your account is suspended and you cannot deposit, wager, or claim bonuses.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from Star Game. Minimum self-exclusion period is 6 months. During self-exclusion, marketing communications will be stopped and your account will not be accessible.

To access any of these tools, visit the Responsible Gaming page or contact our support team directly. Requests for self-exclusion will be processed within 24 hours of being received.

Star Game is for adults aged 18 and over only. We strongly advise parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

11. Privacy & Data

Star Game collects personal data during registration and ongoing platform use in order to provide the service, process transactions, verify identities, and comply with anti-fraud requirements. The types of data collected, how they are stored, and your rights as a data subject are described in full in our Privacy Policy.

By registering on Star Game, you consent to us processing your personal data as described in the Privacy Policy. You may withdraw this consent at any time by closing your account, though this will prevent us from continuing to provide the service to you.

Star Game does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and fraud prevention services strictly for the purposes of operating the Platform securely and correctly.

12. Intellectual Property

All content on the Star Game platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, written content, and promotional materials — is the intellectual property of Star Game or its licensors. You may not reproduce, distribute, modify, or create derivative works from any part of the Platform without prior written consent.

Game content displayed on the Platform, including slot graphics, live casino streams, and sportsbook interfaces, are owned by or licensed from third-party software providers. These materials are provided for your personal, non-commercial entertainment only.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Star Game shall not be liable for:

• Any losses arising from game outcomes, sports results, or wagering decisions made by you.
• Interruptions to Platform availability caused by server maintenance, third-party outages, or circumstances beyond our reasonable control.
• Losses resulting from unauthorised access to your account where you have failed to maintain the security of your credentials.
• Inaccuracies in odds or game information resulting from technical errors, subject to the voiding provisions described in these Terms.
• Loss of data, loss of profits, or any indirect or consequential losses of any kind.

Nothing in these Terms limits our liability for fraud, gross negligence, or any matter that cannot be excluded by law.

14. Account Termination

You may close your account at any time by contacting the support team. Any real money balance at the time of closure will be returned to you via your registered payment method, subject to any outstanding verification requirements being satisfied.

Star Game reserves the right to suspend or permanently close any account where:

• We have reasonable grounds to suspect fraud, money laundering, or prohibited conduct as described in Section 9.
• The account holder has breached any provision of these Terms.
• Continuing to operate the account would expose Star Game to legal, regulatory, or financial risk.
• The account has been used in a manner inconsistent with its stated purpose.

Where an account is closed due to a breach of these Terms, Star Game reserves the right to withhold any balance pending the outcome of an investigation. If the investigation confirms a breach, the balance may be forfeited in full. If no breach is confirmed, the balance will be returned within a reasonable timeframe.

15. Changes to Terms

Star Game reserves the right to update or amend these Terms at any time. When material changes are made, we will notify registered players by email at least 7 days before the changes take effect. Continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Terms.

We recommend bookmarking this page and reviewing it periodically. The "Last updated" date at the top of this page always reflects when the most recent changes were made.

16. Contact Us

If you have any questions about these Terms and Conditions, or if you wish to raise a dispute or complaint, you can reach the Star Game support team through the following channels:

• Live Chat: Available 24/7 directly from any page on the Platform.
• Email: [email protected] (displayed as text — not a clickable link)
• FAQ: Common questions answered at stargame.onl/faq

We aim to respond to all written enquiries within 24 hours. For urgent account-related issues, live chat is the fastest route to resolution. VIP members from Platinum tier and above can contact their dedicated account manager directly for any issue.